N was the result-and-task-oriented person, the head of the student club. J was the people-oriented person and a leader from the previous generation.
Both were just as passionate in serving and both were correct in their own rights.
It was two schools of thoughts, just like the one between a conservative and a liberal, one between a democracy and a communism.
They couldn’t convince one another. I see logic in both and I see shortfalls in both their execution. They just have to decide and move on.
N was probably stubborn in his own way, having the likes of a great entrepreneur in the making although not quite there yet. Authoritarian in his approach and expects everyone under him to perform as well as him. Decisiveness was his strength. Anger management and giving up to easily in getting buy-in from his team were where his shortfalls laid.
The Issue in Question
The issue in question was about dealing with additional student manpower for a school event. N was dogmatic that all student volunteers must be of quality. He was willing to interview the over 50 volunteers and will not hesitate to kick anyone out if they did not meet his standard. Harsh were his actions but there were certain validity to it.
J disagreed because no one kicks out volunteers and this is not “how the student club works”. Airy-fairy that reasoning might sound, but not without its truths.
Big Picture Thinking
In leadership training, people were often taught to have “the big picture in mind and not to be bogged down by details”. I often thought to myself what big picture thinking actually means. It was one of those terms, to me, that is so overused that it loses its meaning.
However, being put into the situation to calm both N and J down, for the first time, I was forced to do big picture thinking in a manner that I’m self-aware. One thing that I definitely know:
- Kicking out student volunteers may allow them to run the event smoothly and make the event-goers happy. It will highly likely result in bad reputation for the student club if not done properly too. This will mean that future leaders of the club will find it difficult to recruit volunteers for all sorts of events.
- Yet, keeping all student volunteers may sink the event into mayhem. That will also result in bad reputation for the student club and may cause a decrease in the number of event-goers next time.
- Win-win: Keep as many as we can, train them and give them a memorable experience. Develop them and we have more capable volunteers with us in the future. They will help us make our event-goers feel at home. After all, we need all the help we can get.
A few big aspects about big picture thinking here. To me, big picture thinking (may include but is not limited to):
- Is cross-generational and for the long term: How a decision can bring positive impacts and negative effects in the long term. Long-term should be defined as beyond the current generation/situation.
- Takes ALL stakeholders emotions and concerns into consideration: In short, empathy. Yes, we need to take care of the needs of the “customers”. This must not be done at the expense of our own people.
- Is a Win-Win: This often requires some creativity but when we place serving the people at the heart of solving our problem, I truly believe this will flow in automatically.
Power of Influence
Just as I and my colleague thought that we have settled their differences, the unthinkable happened the next week. J was so uncomfortable with N’s approach that she gathered the support from the rest of the student leaders to lead, plan and execute the event!
From the conversations with the rest of the student leaders, we can see that N’s authoritarian approached failed to gather any form of sympathy or support from them. The leaders were in fact happy that they were able to carry on with their work under J’s leadership. One thing, they felt that they were respected.
In history lessons, we always heard endless stories about how knights and advisors of the west to generals and eunuchs of the east usurped the throne from the king. Some of them wanted the power and others wanted a revolution.
Whichever the case, it is the power of influence that ruled.
Positional power can be easily lost without influence.